Frequently Asked Questions
All the jewelry featured on the website is made from English and Spanish porcelain, as well as high-quality Japanese seed beads Miyuki. Sterling silver 925 findings are used in stud earrings, while other findings have gold or platinum plating without nickel.
Please contact us through the contact form, email us at support@milinjewelry.com, or reach out to us via social media, and we can discuss possible options.
You can order bead jewelry in the color range, length, and thickness you desire. Creating porcelain jewelry takes more time, but if you're willing to wait, we can discuss your preferences. Contact us through the contact form, email us at support@milinjewelry.com, or reach out to us via social media.
We offer a 6-month warranty on porcelain and bead jewelry, excluding the metal parts, provided that you follow the care and wearing instructions. We always aim to resolve any issues and find solutions, so please contact us if you encounter difficulties.
Porcelain jewelry is very hard and durable but fragile, so it requires careful handling. The size and special backing of stud earrings minimize the risk of breakage upon impact. The larger and more intricate the jewelry, the higher the risk of breaking when hitting a hard surface. Porcelain rings should fit snugly to reduce the risk of damage.
We value our service and customer satisfaction, so if your jewelry breaks, we offer a 40% discount on the purchase of another item from the same category (earrings, rings, etc.). Simply take a photo of the broken jewelry and send it to us, and we'll provide you with a discount code.
Porcelain jewelry:
Avoid applying perfume and cosmetics to the jewelry; do not wet jewelry with gold or platinum-plated findings unnecessarily (except when you can't clean the jewelry separately from the findings; in that case, immediately dry with a soft cloth). Jewelry with silver findings can be wet, but after swimming or being in the sea, rinse with running water and dry. Store separately from other jewelry to prevent scratches and damage. Store in a dry place (avoid storing in the bathroom).
Bead jewelry:
Do not wet; avoid applying perfume and cosmetics; store away from direct sunlight in a dry place (avoid storing in the bathroom).
Delivery depends on your location and usually takes between 4 to 30 working days from the date of shipment. In-stock jewelry is shipped within 1-3 working days after order confirmation. Shipping times for custom-made jewelry are discussed individually.
Yes, for details on delivery methods and costs, please contact us through the contact form on the website, email support@milinjewelry.com, or reach out via social media.
To determine the correct size, visit the sizing guide section.
Yes, we offer the option to exchange or return jewelry within 14 days of receiving the order. Please review our return and exchange policy for more detailed information.
If you discover a defect or damage, please contact us immediately, provide photos of the product, and describe the issue. We will review your complaint and provide instructions for return or exchange.
We accept payment through most credit cards, excluding Diners and American Express.
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If you have other questions or requests that are not mentioned in our FAQ, feel free to contact our customer support. We are always ready to assist you!